Returns

We are confident that you will love our items, but if for some reason you decide to return, we have made it quite easy for you. The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. 

All the products sold through littlebubbas.co.uk, in-store or over the telephone are covered by the 14 days right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email at Katie@littlebubbas.co.uk, or by letter stating your order number. All we ask is that you have not opened the item and that you have kept the original packaging and have it ready for our delivery team to collect on the day arranged.

 

Please note:- Nursery furniture, travel systems which has been assembled and car seats which have been used and items where labels have been removed cannot be returned. Any parcel returned to us without authorisation will be refused. Little Bubbas will arrange collection but a fee will apply. It is the customer's responsibility for to take reasonable care and ensure the items returned are received by littlebubbas.co.uk in the original state, unused and undamaged. 

We reserve the right to refuse a refund if the item is deemed to be non-resaleable. Items requiring assembly must not be assembled in any way and must be in the original packaging which is manufactured to pass the 1 metre drop test or they will not be accepted back. Your refund will be forwarded within a maximum of 14 days from receipt of the goods. This time is to allow the items to be returned, inspected and administered accordingly.

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Damaged In Transit

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at katie@littlebubbas.co.uk (Please include your order number in the email). We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use. So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived we ask you to contact us with images of any damage to the item and the packaging within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the courier’s insurance. If you receive a delivery which has been damaged in transit, we are able to replace the product 'like for like' free of charge in the quickest possible time frame. For wooden items damaged in transit we prefer to replace the damaged parts 'like for like' only and not the complete carton.  This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transit. However, if a replacement product is not your preference you are entitled to a refund. The packaging/box around the product is simply there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many couriers depot's we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched. 

*Re-delivery charges may apply if the consignment is refused for reasons other than the goods not conforming with your consumer rights e.g., the goods are faulty or not as described *

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Return of Unwanted Goods

The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through littlebubbas.co.uk or over the telephone are covered by the 14 days right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email to katie@littlebubbas.co.uk, fax or letter stating your order number. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by littlebubbas.co.uk in the original state, unused and undamaged. Do not dispose of any of the original packaging if you are wanting to return your goods. We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, thermometers, sterilisers, bottle warmers where the original packaging has been opened/unsealed or used. We recommend all returns are arranged through littlebubbas.co.uk’s preferred courier service (Parcelforce), which provides a reliable and fully insured service. You are to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.

The refund will be put back into the original payment method that was used minus a £20 admin fee. Accessories incur a £10 return fee. Bubblebums once inflated are non returnable due to hygiene reasons.

 You are responsible for arranging the returns of the items and must be insured to cover the value of the item. This refund will be completed within 14 days of receipt of the goods. 

We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods. Nursery furniture which has been assembled cannot be returned.

Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products, or you have supplied proof of return for the Products. *Please Note* Online orders must be booked in with Customers service within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused.

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Paypal refunds on change of mind are minus PayPal fees.​

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