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Terms & Conditions

Terms & Conditions

The products we deliver are often big and heavy items to lift, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators, and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible e.g., your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

How The Contract Is Formed Between littlebubbas.co.uk and You.

Please note the display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed you will receive an order acknowledgement with the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us.

Order acceptance and completion of the contract between you and us will occur upon the despatch (to you) of the products ordered unless we have been unable to accept your order or you have cancelled your order.

Non-acceptance of an order may occur for the following reasons:-

  • The product ordered being unavailable from stock.
  • Where your offer relates to goods that have been priced / advertised incorrectly from that which we have intended.
  • We are unable to obtain authorisation for your payment.
  • You do not meet the eligibility to place an order as set out in these terms & conditions.

Contract Cancellation – Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order has been processed then return costs are your responsibility. (Please see the returns section of these terms & conditions below)

By placing an order with littlebubas.co.uk you confirm that:-

  • You are legally capable of entering into binding contracts.
  • You are at least 18 years old.
  • You have provided your real name, phone number, e-mail address, payment details and any other requested information.

Delivery

At Little Bubbas we aim to deliver your order in quickest possible timeframe from the point your order has been accepted. The weight and the volumetric size of the item dictates which Courier service is used to ship your order. Please see the table and the Courier tabs below for Courier information.

Welcome to the littlebubbas.co.uk Terms & Conditions of Use. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Little Bubbas relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. We’re passionate about our customers and making sure that you’re happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

The term Little Bubbas or ‘us’ or ‘we’ refers to the owner of the website whose registered office is ‘Little Bubbas, 33 St Peters Street, Ipswich, Suffolk, IP1 1XF, UK. The term ‘you’ refers to the user or viewer of our website.

Our Contract with you

When you place an order, you are offering to buy the product(s) from us, and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens, but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can’t get hold of the model you need. In the event of these circumstances, we will refund you any price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.

Contract Cancellation – Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order has been processed, then return costs are your responsibility. (Please see the returns section of these terms & conditions below)

By placing an order with litlebubbas.co.uk you confirm that:

  • You are legally capable of entering into binding contracts.
  • You are at least 18 years old.
  • You have provided your real name, phone number, e-mail address, payment details and any other requested information.

Website Information

We try to specify accurate dimensions for every product listed on our Website. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we’ve made every effort to display all product colours accurately. However, we can’t guarantee that the image displayed on a monitor or screen will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to alter specifications without prior notice.

The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase.

Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Delivery

We offer UK delivery however some geographical restrictions may apply. We may not be able to deliver if you’re in the Scottish Highlands or in more remote parts of Scotland. The post codes we deem out of bounds and cannot deliver to are referenced by carrier below. Due to courier restrictions, we can’t deliver to the Channel Islands, the Isle of Man or the Republic of Ireland.

We aim to deliver your order in the quickest possible timeframe from the point you order has been accepted. The weight and volumetric size of the item(s) in your basket dictates the courier service which is used to ship your order. Please see the table and courier tabs below for courier information.

Returns

We are confident that you will love our items, but if for some reason you decide to return, we have made it quite easy for you. The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. 

All the products sold through littlebubbas.co.uk, in-store or over the telephone are covered by the 14 days right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email at Katie@littlebubbas.co.uk, or by letter stating your order number. All we ask is that you have not opened the item and that you have kept the original packaging and have it ready for our delivery team to collect on the day arranged. Please note Nursery furniture, travel systems which has been assembled and car seats which have been used and items were labels have been removed cannot be returned. Any parcel returned to us without authorisation will be refused. Little Bubbas will arrange collection but a fee will apply. It is the customer’s responsibility for to take reasonable care and ensure the items returned are received by littlebubbas.co.uk in the original state, unused and undamaged. 

We reserve the right to refuse a refund if the item is deemed to be non-resaleable. Items requiring assembly must not be assembled in any way and must be in the original packaging which is manufactured to pass the 1 metre drop test or they will not be accepted back. Your refund will be forwarded within a maximum of 14 days from receipt of the goods. This time is to allow the items to be returned, inspected and administered accordingly.

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Returns Cost – The below charges are in addition to any out of area surcharges of £30 per item returned paid on your original order. 

Charge

Weights

£15 per box/parcel

Up to 13kg

£20 per box/parcel

From 13.1kg to 19kg

£25 per box/parcel

From 19.1kg to 30kg

Damaged In Transit

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at katie@littlebubbas.co.uk (Please include your order number in the email). We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use. So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived we ask you to contact us with images of any damage to the item and the packaging within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the courier’s insurance. If you receive a delivery which has been damaged in transit, we are able to replace the product ‘like for like’ free of charge in the quickest possible timeframe. For wooden items damaged in transit we prefer to replace the damaged parts ‘like for like’ only and not the complete carton.  This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transitHowever, if a replacement product is not your preference you are entitled to a refund. The packaging/box around the product is simply there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many couriers depot’s we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched. 

*Re-delivery charges may apply if the consignment is refused for reasons other than the goods not conforming with your consumer rights e.g., the goods are faulty or not as described *

Faulty Goods

If the product you have purchase is faulty, we may offer a repair, exchange, or refund as appropriate in accordance with the Consumer Right Act 2015.  You will be required to provide proof of purchase such as your receipt, order confirmation email or sales invoice.  These rights are non-transferable. If the product you have purchase is faulty, we may offer a repair, exchange, or refund as appropriate in accordance with the Consumer Right Act 2015.  You will be required to provide proof of purchase such as your receipt, order confirmation email or sales invoice.  These rights are non-transferable.

For any products showing a manufacturer defect within the first 30 days. We will offer you repair/replacement/refund. We do have the right to have the product examined by the manufacturer to determine the fault is a manufacturer defect. This can be done by photos, videos or physical checks as required by them. 

For any products showing a manufacturer defect within the first six months, we will offer to have the product repaired/replaced, depending on which is more cost effective. If the product is sent for repair and the work carried out is not satisfactory and the problem still exists, then we would offer you a replacement. We do have the right to get the product checked by the manufacture to confirm the fault was not fixed correctly.

For any products which develop a fault after 6 months, we will arrange for the product to be repaired.

Return of Unwanted Goods

The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through littlebubbas.co.uk or over the telephone are covered by the 14 days right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email to katie@littlebubbas.co.uk, fax or letter stating your order number. Any parcel returned to us without authorisation will be refused. It is the customer’s responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by littlebubbas.co.uk in the original state, unused and undamaged. Do not dispose of any of the original packaging if you are wanting to return your goods. We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, thermometers, sterilisers, bottle warmers and car seats where the original packaging has been opened/unsealed or used . We recommend all returns are arranged through littlebubbas.co.uk’s preferred courier service (Parcelforce), which provides a reliable and fully insured service. Collection charges are shown in the table below. Alternatively, if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.

We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods. Nursery furniture which has been assembled cannot be returned.

Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products, or you have supplied proof of return for the Products. *Please Note* Online orders must be booked in with Customers service within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused.

Collections

Please see below in the table collection charges and weights. Collections made by our courier DPD are attempted between the hours of 8am and 6pm. All packages must be made available and boxed securely. Collections which are missed/or items that are not ready will have to be rebooked and charged at £10.

*Any complimentary item / gift originally supplied or provided at a later date with the item you are returning must be returned along with the original item.  We cannot refund or exchange if they are not returned together*

Charge

Weights

£15 per box/parcel

Up to 13kg in weight

£20 per box/parcel

From 13.1kg to 19 kg in weight

£25 per box/parcel

19.1 kg and above in weight

All original out of area surcharges are additional to standard return costs.

We can offer a discounted returns charge of £10 per box (excluding freight goods i.e Nursery Furniture and bulk items) should you wish to return for an exchange to an alternative product that is either the same price or higher.

*Small pram accessories (i.e footmuffs, bags, rain covers & parasols) can be returned by Royal Mail but only once return authorisation has been obtained* 

*Please Note* Online orders must be booked in with Customers service within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused.

ChargeWeights
£15 per box/parcelUp to 13kg in weight
£20 per box/parcelFrom 13.1kg to 19 kg in weight
£25 per box/parcel19.1 kg and above in weight

Customer Reviews

Any customer reviews of the products we sell are the opinions of customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

You acknowledge and agree that:

The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

Discount Codes

From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time. They’re also subject to availability and can be withdrawn at any time. Discount codes can only be redeemed on littlebubbas.co.uk and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.

Finance

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later in 3
  • Pay Later
  • Financing

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement

Data Protection

We will never give your personal details to anyone outside littlebubbas.co.uk without your consent. We may analyse your purchase history to provide you with relevant and personalised offers, and information in helping you choose products that are right for you. For full details please see our Security & Privacy Policy.

Competitions

In deciding the winner of a competition, littlebubbas.co.uk’s decision is final. littlebubbas.co.uk reserve the right to exclude anyone from the competition for not complying with the community guidelines listed on the relevant source (e.g., Facebook, Twitter, Instagram, Tik-Tok etc). Prizes will be delivered within 1 week from the competition closing date. We only currently ship to UK mainland. By entering a competition online, you accept the terms & conditions outlined here and within the community guidelines of the social media site used.

Copyright & Trademarks

This website contains material which is owned by or licensed to us. This material includes, (but is not limited to) the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All site design is the copyright of littlebubbas.co.uk. littlebubbas.co.uk is a registered trademark (R).

Accessibility Policy

This site complies with the latest regulations for accessibility under level A.

Complaints

If you have a complaint about katie@littlebubbas.co.uk you can contact us as follows:

By writing us a letter:

Little Bubbas Baby Shop

33 St Peters Street

IPSWICH

IP1 1XF

Or Email : katie@littlebubbas.co.uk