Refund policy

We have a 14-day return policy, which means you have 14 days from receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katie@littlebubbas.co.uk. Please note that returns will need to be sent to the following address, unless specified: 
Little Bubbas
33 St Peters Street
Ipswich
IP1 1XF

RETURNS

1. Arrange the return yourself.
   No return fee will be charged.
2. We arrange the the collection pf the item  and charge a £20 fee
   
   If you are arranging your own return. It is your responsibility to take reasonable care to ensure the items returned are received by Little Bubbas in the original state, unused and undamaged. We recommend all returns are arranged through Little Bubbas preferred courier service (Parcelforce/Royal Mail), which provides a reliable and fully insured service. You can arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.

We reserve the right to make a deduction from the amount of any refund for loss in value of the products returned where the products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the products beyond what is necessary to establish the nature, characteristics and functioning of the products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods. Nursery furniture which has been assembled cannot be returned.

Where you are in possession of the products (or they have been dispatched to you), we will withhold any refund until we have received the products, or you have supplied proof of return for the products. *Please Note* Online orders must be booked in with Customer service within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused.

You can always contact us for any return question at katie@littlebubbas.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, thermometers, sterilisers, bottle warmers where the original packaging has been opened/unsealed or used. Due to hygiene reasons, Bubblebums once inflated are non returnable. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. We do not give refunds on differences in price sales. These prices are dictated by the brands and are given at short notice.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method that was used minus a £20 admin fee. Accessories incur a £5 return fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds are minus processing fees.
If more than 15 business days have passed since we’ve approved your return, please contact us at katie@littlebubbas.co.uk.