Refund policy
We have a 14-day return policy, which means you have 14 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at katie@littlebubbas.co.uk.
RETURNS
Once you have made contact with me to discuss your return. Please head to the create a return section on the website.
You can arrange the collection at your convenience but it must be retuned within the 14 day window or it will not be accepted. We charge a £20 return fee for items with free delivery.
It is your responsibility to take reasonable care to ensure the items returned are received by Little Bubbas in the original state, unused and undamaged. You can arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.
We reserve the right to make a deduction from the amount of any refund for loss in value of the products returned where the products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the products beyond what is necessary to establish the nature, characteristics and functioning of the products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods. Nursery furniture which has been assembled cannot be returned.
Where you are in possession of the products (or they have been dispatched to you), we will withhold any refund until we have received the products, or you have supplied proof of return for the products. *Please Note* Online orders must be booked in with Customer service within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused.
You can always contact us for any return question at katie@littlebubbas.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, thermometers, sterilisers, bottle warmers where the original packaging has been opened/unsealed or used. Due to hygiene reasons, Bubblebums once inflated are non returnable. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. We do not give refunds on differences in price sales. These prices are dictated by the brands and are given at short notice.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method that was used minus a £20 admin fee. Accessories incur a £5 return fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds are minus processing fees.
If more than 15 business days have passed since we’ve approved your return, please contact us at katie@littlebubbas.co.uk.
Diminished Value and Pet Contamination Policy
All returned items must be received in a brand new, unused, and resaleable condition. While customers are legally permitted to inspect goods as they would in a physical retail store, items must not be used or exposed to environments that compromise child hygiene or safety.
If an item is returned contaminated with pet hair, animal dander, or distinct pet odours, it will be deemed to have been handled beyond what is reasonably necessary to establish its nature and suitability. Because child car seats are sensitive safety items, these contaminants present strict hygiene and allergen risks, meaning the product can no longer be sold to another customer as a brand new item.
In line with the Consumer Contracts Regulations 2013, we reserve the right to reduce your refund to reflect this diminished value. Deductions will be calculated and itemised based on the actual cost of professional deep cleaning and sanitisation required to restore the item, or the percentage markdown required to sell the item as refurbished or clearance stock. If the item cannot be safely sanitised and is rendered entirely unresaleable, the deduction may equal the full value of the goods.
We strongly advise customers with household pets to keep items inside their original packaging during inspection and to ensure they are stored away from animals prior to returning.