Cancellation policy

Some items in our store may be offered to you as a pre-order.
This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Booking Policy

We are dedicated to delivering excellent service and ensuring appointment availability for all our clients. To help us manage our schedule effectively, we ask you to please observe the following policy:

Booking Confirmation:
All appointments are confirmed when booked. We recommend arriving on time to maximize your appointment and ensure everything fits within your scheduled slot.

Cancellation Notice:
We require at least 24 hours’ notice for cancellations or rescheduling.
Cancellations made with less than 24 hours’ notice will be treated as late cancellations.

Late Cancellations & No-Shows:
For late cancellations or no-shows, 100% of the booking fee will be retained and over the phone appointments booked will be subject to a  £10 cancellation fee. This policy helps us maintain fairness to our team and other customers waiting to book appointments.

How to Cancel or Reschedule:
To cancel or reschedule, please contact us as soon as possible by phone or WhatsApp 07462082970

We appreciate your understanding and cooperation with our booking policy. If you have any questions or concerns, feel free to reach out to us directly.